OUR POLICIES

At Fort Energy Solar LTD, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website www.fortsolar.ng or interact with our services. By using our website, you consent to the practices described in this policy. If you do not agree with any part of this policy, please refrain from using our site.

1. Information We Collect

We may collect the following types of information:
Personal Information
•Name
•Email address
•Phone number
•Mailing address
•Utility bill details (for solar assessments)
•Payment information (if applicable)
Non-Personal Information
•IP address
•Browser type
•Device information
•Website usage data (via cookies and analytics)

2. How We Use Your Information

We use the collected information for the following purposes:
•To provide and improve our solar energy services•To respond to inquiries and customer service requests
•To process transactions and send service-related communications
•To personalize your experience on our website
•To analyze website performance and user behavior
•To comply with legal obligations

3. How We Protect Your Information

We implement industry-standard security measures, including:
•Secure Socket Layer (SSL) encryption
•Restricted access to personal data
•Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot
guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties without your consent, except in the following cases:
•Service Providers: Trusted partners who assist in website operations, payment processing, or marketing (under confidentiality agreements).
•Legal Compliance: If required by law, court order, or government request.
•Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze trends, and track website activity. You can disable cookies in your browser settings, but some features may not function properly.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.

7. Your Rights and Choices

You have the right to:
•Access, update, or delete your personal information
•Opt out of marketing communications
•Request data portability (where applicable)

To exercise these rights, contact us at [enquiry@fortsolar.ng /+2347066524793].

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.

10. Contact Us

if you have questions about this Privacy Policy, please contact us at: Fort Energy Solar enquiry@fortsolar.ng +2347066524793 Thank you for trusting Fort Energy Solar with your energy needs!

Welcome to Fort Energy Solar LTD! These Terms and Conditions ("Terms") govern your use of our website, services, and any agreements related to the purchase and installation of solar energy systems. By accessing our website or engaging with our services, you agree to comply with these Terms. Please read them carefully

1. Services Provided

Fort Energy Solar LTD("we," "us," or "our") specializes in the sale, design, and installation of solar energy systems for residential and commercial properties. Our services include:
• Solar panel installation
• Battery storage solutions
• System maintenance and monitoring
• Financing and leasing options

2. Eligibility

To use our services, you must:
• Be at least 18 years of age.
• Own the property where the solar system will be installed or have written permission
from the property owner.
• Provide accurate and complete information for consultations, quotes, and installations.

3. Quotes & Agreements

• All quotes provided are estimates and subject to change based on site assessments, permitting, and utility requirements.
• A signed contract is required before installation begins.
• Pricing may vary due to changes in equipment availability, incentives, or unforeseen site conditions.

4. Payment Terms

• A deposit may be required to secure your installation date.
• Final payment is due upon completion of installation unless otherwise agreed in writing.
• Late payments may incur fees or delay system activation.

5. Cancellation & Refund Policy

• Customers may cancel within 12-24 hours of signing the contract for a full refund.
• After installation begins, cancellations may incur fees for work completed and materials ordered.
• Refunds, if applicable, will be processed within 7 business days.

6. Permits & Approvals

• Customer will handle necessary permits for installation.
• Installation timelines depend on the site and location.

7. Warranties

• Equipment warranties are provided by the manufacturers.
• Workmanship warranties cover installation defects for 1 year.
• Warranties are void if the system is altered by unauthorized personnel.

8. Liability & Disclaimers

• Fort Energy Solar LTD is not liable for damages due to extreme weather, improper maintenance, or unauthorized modifications.
• Solar energy production depends on weather, shading, and system orientation; we do not guarantee specific energy output.

9. Privacy Policy

Your personal information is protected under our Privacy Policy, available on our website. We do not sell your data to third parties.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of Nigeria.

At Fort Energy Solar LTD, we stand behind the quality of our products and services. Our comprehensive warranty and insurance coverage ensure your solar investment is protected. Below are the terms and conditions for warranties, insurance, and claims.

1. Product Warranty

a. Solar Panel Warranty

• Performance Warranty: 25-year linear performance guarantee (minimum 80% output at year 25).
• Manufacturer’s Defect Warranty: 12-year coverage against material or workmanship defects.

b. Inverter Warranty

• Standard Warranty: 2years coverage for defects and malfunctions.
• Repair/Replacement: If a defect arises, Fort Energy Solar will repair or replace the inverter at no cost.

c. Battery Storage Warranty (if applicable)

• Capacity Warranty: 5year warranty for lithium batteries. 2-5 years warranty for tubular batteries.
• Defect Coverage: Full replacement for manufacturing defects within the warranty period.

d. Workmanship Warranty

• Installation Warranty: 1 year coverage for any issues arising from improper installation.

2. Insurance Coverage

a. General Liability Insurance

• Fort Energy Solar LTD carries full liability insurance covering any accidental damage during installation.

b. Solar System Insurance (Recommended for Homeowners)

• We recommend extending your homeowner’s insurance to cover your solar system against:
o Fire, theft, vandalism
o Storm, hail, or natural disasters
o Third-party damage

3. Claims Process

a. Warranty Claims

1. Contact Us: Submit a claim via [website form/email/phone].
2. Diagnosis: Our team will assess the issue (remote or on-site).
3. Resolution: Repair, replacement, or refund as per warranty terms.

b. Insurance Claims

1. Report Incident: Notify Fort Energy Solar LTD and your insurance provider.
2. Documentation: Provide photos, invoices, and system details.
3. Assessment: A claims adjuster will evaluate the damage.
4. Repair/Replacement: Approved claims will be processed promptly.

4. Exclusions

Warranty and insurance do not cover:
• Damage from improper maintenance or unauthorized repairs.
• Acts of war, terrorism, or extreme natural disasters (unless covered by insurance).
• Negligence, misuse, or intentional damage.

5. Contact Us

For warranty or insurance claims, reach out to:
📞 Phone: +2347066524793
📧 Email: enquiry@fortsolar.ng
🌐 Website: www.fortsolar.ng